India's public grievance redress system recognised as best in Commonwealth

India's centralised public grievance redressal system has been recognised as best in practice across the Commonwealth following a meeting of top civil servants from the 56 member countries this week. The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) was highlighted in the outcome statement of the Third Biennial Pan-Commonwealth Commonwealth Heads of Public Service meeting held between Monday and Wednesday at the Commonwealth Secretariat Marlborough House headquarters in London. The meeting was themed as Institutionalisation of Smart Government to enhance public service delivery under which the government of India's administrative department made a presentation. The Indian presentation on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) was made by Shri V Srinivas, Secretary, Department of Administrative Reforms and Public Grievances (DARPG), on April 23, 2024, and received commendation from Commonwealth member countries as a global best