Offer refund choice to users: Consumer panel to cab company
CCPA directs Ola to offer an option for refunds either as a bank transfer or a coupon, identifying existing practices as unfair. Ola is also mandated to provide receipts for auto rides and address key consumer complaints. Policy changes including clear grievance contact details, cancellation policies, and fare breakdowns have been implemented.
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CCPA directs Ola to offer an option for refunds either as a bank transfer or a coupon, identifying existing practices as unfair. Ola is also mandated to provide receipts for auto rides and address key consumer complaints. Policy changes including clear grievance contact details, cancellation policies, and fare breakdowns have been implemented. 
