NCDRC to hear consumer cases on hybrid mode from Apr 15 on pilot basis

The National Consumer Disputes Redressal Commission (NCDRC) has decided to hear the consumer dispute cases on a hybrid mode on a pilot basis from April 15 onwards. In its latest practice direction issued on April 10, the NCDRC said that the national commission will conduct the hybrid mode hearings (physical/video conferencing) of the cases from its premise. The consumer affairs ministry in a post on X said that it is a significant step towards easing consumers' experience in seeking resolution of their consumer cases. The VC/hybrid hearing links for all the benches will be provided on NCDRC cause list for the convenience of the counsel and parties. "Hence, there is no need to send a VC link to the counsel/parties by the national commission," the commission said. It added that the counsel and parties should have a minimum internet connection of 2 Mbps. The counsel representing the case and parties appearing in person can join the VC/hybrid hearing of the concerned bench at the ite