Meesho launches voicebot to cut customer support costs by one-fourth

Meesho launched a multilingual AI voice bot for customer service, initially supporting Hindi and English, with plans to expand to six more regional languages. This move aims to reduce costs and personalize support for its diverse user base. The bot currently handles 60,000 calls daily, resolving 95% of issues and cutting average handling time by half.

Nov 27, 2024 - 00:00
Meesho launches voicebot to cut customer support costs by one-fourth

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Meesho launched a multilingual AI voice bot for customer service, initially supporting Hindi and English, with plans to expand to six more regional languages. This move aims to reduce costs and personalize support for its diverse user base. The bot currently handles 60,000 calls daily, resolving 95% of issues and cutting average handling time by half.
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