Don’t get offended, set high standards: A corporate leader’s tips on how to make a mark at workplace
An excerpt from ‘From Invisible to Invaluable: 100 Game-changing Strategies and Techniques to Succeed at a Workplace’, by Nasir Zaidi.
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Don’t get offended
A panel of discerning clients was examining Sapna’s products. She was known for her sharp wit and meticulous designs. One client, after scrutinising the clothes on display, made a sarcastic remark about Sapna’s colour scheme. A jolt went through Sapna, and she could feel anger rising in her. She was about to retort, the words poised like a bullet on her tongue, but at the last moment, she chose not to.
She took a deep breath, paused and, instead of firing back, met her client’s gaze with a calm resolve. Then she went on to explain in a very professional and measured tone about her artistic choices and the rationale behind selecting those colours. The client softened because of her composure and soon a constructive discussion took place between them, leading to a fruitful collaboration.
Imagine if Sapna had taken offence at the client’s comment and succumbed to her anger, she would have lost the client and ended up derailing the project. Choosing not to take offense isn’t about weakness, but about strategic strength and the ability to see the bigger picture.
Whenever you face criticism, do not react. Take a moment to compose yourself, listen to what is being said and...
