UnitedHealthcare ex-employee reveals how company taught them to deny claims: 'Get the client off the phone'
A former UnitedHealthcare employee, Natalie Collins, said UHC only trained people on how to deny their medical insurance claims. There was no training on how to actually pay the claim. The training on various ways to put a claim on the back burner and get the client off the phone used to go on for the first two to three months with the supervisor laughing at the misery of the clients.
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A former UnitedHealthcare employee, Natalie Collins, said UHC only trained people on how to deny their medical insurance claims. There was no training on how to actually pay the claim. The training on various ways to put a claim on the back burner and get the client off the phone used to go on for the first two to three months with the supervisor laughing at the misery of the clients. 
