These sectors may see revival in hiring, reveals staffing service provider Quess Corp

Bengaluru: Staffing services provider Quess Corp expects revival of hiring in the banking and financial services sector in the second quarter, as the government relaxes lockdown restrictions outside containment zones from August 1. The business services provider has seen reduction in hiring in the facilities management, security and BFSI segments during the past three to four months. “As we enter the festive season and Unlock 3.0 begins, we are hopeful of growth from BFSI, retail, e-commerce. E-commerce is doing well and physical retail stores are also ramping up capacities. BFSI and consumer finance clients are also looking to increase capacities. So, the demand is likely to come back,” said Suraj Moraje, chief executive officer of Quess. The total employees on its rolls stood at 334,000 during the quarter to June, compared with 357,000 during the year-ago period. These employees are deployed across e-commerce, facility management, healthcare, retail, IT services and other industry sectors. During the past 3-4 months, the country has seen multiple nationwide and state-level lockdowns due to the Covid-19 pandemic, which has impacted job creation across sectors. Quess and peers have seen a sharp fall in demand, except for essential segments in the retail industry. The staffing company, however, said its facility management and security services segments have seen a sharp fall during the first quarter and it was “difficult” to predict growth revival in those segments with educational institutions continuing to remain closed due to the pandemic. Quess, which reported flat revenue at Rs 2,409 crore primarily on account of the Covid-19 outbreak’s impact on general staffing and other segments, added around 200 new customers in existing and new service lines in the April-June quarter.Quess, according to Moraje, is planning to take multiple service offerings as a package to its clients.“We are going to an industrial customer and tell them do not just give us facilities (management) or security (services), we will do everything for you and reduce cost,” he said. Currently, the company garners nearly 68% of its revenue from clients that avail two or more services. Quess is looking to shift from just providing staffing solutions to helping clients with multiple services. “We are training our people to talk about what Quess does. It is a shift that we are making, and it will take at least two years,” Moraje said.